Your Most Asked Questions About Our Terms
You can close your account anytime without penalty through your settings. If we change the Terms materially, we give you 30 days' notice by email — you can exit before the change takes effect. Your existing account balance is yours; withdrawals follow standard processing timelines.
Yes. When you deposit via any of these methods, the transaction and resulting account balance are governed by our Terms. The payment provider's own terms also apply; if there's a conflict, we follow the stricter rule to protect you.
There's no minimum tenure. You can open an account, make a deposit via DANA, OVO, GoPay or QRIS, play, and withdraw your balance whenever you choose — as long as you follow account verification and withdrawal rules in the Terms.
Contact support with your transaction ID and withdrawal date. We'll check your account history and the payment provider's record. Most disputes are resolved within 5 working days; some require input from DANA, OVO, GoPay or QRIS and may take longer.
Yes. You can request a full data export anytime through support — we'll send your account history, transactions and personal details within 10 working days. Closing your account is instant; withdrawal of remaining funds follows normal timelines.
Our core Terms are the same worldwide, but access and specific rights depend on local law. If there's a conflict between our Terms and your country's law, local law takes priority. Support can clarify how this applies to your account.
We'll freeze the account, ask you to verify your identity, and investigate the activity. You can contact support immediately if you see unauthorized deposits, withdrawals or game activity. We'll document the incident and work with you and the payment provider to resolve it.
